Effective Date: June 26, 2025

Please read these Terms of Service (“Terms”) carefully. By subscribing to or purchasing Well Boy products, you agree to be bound by these Terms. If you do not agree, please do not subscribe or purchase.

1. Definitions

• “Well Boy,” “we,” “us” or “our” means Well Boy Ltd., the provider of canine nutritional supplements.

• “Customer,” “you” or “your” means any person who subscribes to or purchases our products.

• “Subscription” means a recurring purchase of one or more Well Boy products on a monthly basis.

• “Subscription Period” means each calendar month during which you are actively subscribed.

2. Account Registration

1. You must be at least 18 years old and have the legal capacity to enter into contracts.

2. You agree to provide complete, accurate, and up-to-date information when registering, and to update it if it changes.

3. Products & Manufacturing

1. Well Boy offers nutritional supplement products formulated for dogs.

2. All products are manufactured in facilities that comply with Good Manufacturing Practice (GMP) standards.

3. We strive for consistent quality but do not guarantee specific results; individual dogs may respond differently.

4. Subscription Terms

1. Billing Cycle: Subscriptions are billed automatically once per month on the anniversary of your initial order date.

2. Order Fulfillment:

   • If you are actively subscribed at the start of a Subscription Period, you will receive that month’s shipment.

   • If you cancel mid-period, you will still receive the order for that current month but will not be billed for future months.

3. Price Changes: We may change subscription prices upon 30 days’ notice; you may cancel before any new price takes effect.

5. Payment Processing

1. All payments are processed securely by Stripe.

2. You authorize Stripe (and us) to charge your provided payment method for all subscription fees and any other purchases.

3. If a charge fails (e.g., expired card), we may retry or suspend your subscription. You must update payment details to avoid interruption.

6. Cancellation & Refunds

1. Cancellation: You may cancel your subscription at any time via your online account or by contacting customer support.

2. Timing: To avoid billing for the next month, cancel before your next renewal date.

3. Refunds:

   • You will not be charged for any Subscription Period beginning after cancellation.

   • We do not offer refunds for orders already dispatched. If an order is delayed or damaged in transit, please contact support for assistance.

7. Shipping & Delivery

1. Dispatch Schedule: Orders are dispatched monthly, within 3–5 business days of your renewal date.

2. Delivery Estimates: Vary by region; estimated at checkout.

3. Risk of Loss: Title and risk pass to you upon delivery to the carrier.

8. Product Returns

1. We accept returns of unopened products within 30 days of delivery. Contact support to obtain a return authorization.

2. Return shipping costs are the customer’s responsibility unless the return is due to our error.

9. Intellectual Property

1. All content on our website and marketing materials—text, graphics, logos, images—is owned by or licensed to Well Boy and is protected by copyright and other IP laws.

2. You may not reproduce, distribute, or create derivative works without our express written permission.

10. Disclaimer of Warranties

1. No Medical Advice: Information provided is not veterinary advice. Always consult your veterinarian before changing your dog’s diet or supplement regimen.

2. As-Is: Products and services are provided “as is” without warranties of any kind, express or implied.

11. Limitation of Liability

To the fullest extent permitted by law, Well Boy (and its officers, directors, employees, agents) will not be liable for any indirect, incidental, special, consequential or punitive damages arising out of or related to your use of our products or services, even if advised of the possibility of such damages. Our total aggregate liability will not exceed the amount you paid us in the 6 months preceding the claim.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of England and Wales. Any dispute arising under or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may modify these Terms from time to time. If we do, we will post the updated Terms on our website with a new “Effective Date” and notify you by email. Continued use of your subscription after the Effective Date constitutes acceptance of the updated Terms.

14. Contact Us

For questions or support, please contact team@wellboy.co.uk